Acer Aspire E5 Laptop Win 10 OS will not start

by Sandy H
(Illinois)

I got a blue screen with a sideways smiley face and a message that said something about a kernel problem....Then it says "don't worry, we'll restart it for you". Then it had flashing horizontal blue and black stripes Then it went off and won't turn back on. Blue and orange lights are lit..

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Acer Aspire E5 Laptop Win 10 OS will not start
by: Remus

Hello,

I suspect this to be the graphics chip nVidia that is in this laptop. This is a common fault for it and the symptoms seems to mach what usually happens when it fails.

If your laptop is under a warranty better to return it for a replacement. Even if it will start working again the fault is still there and if you will play games on it it will fail again.

You can test it with an OCCT stress test program. There is an option to test the graphics. If it fails then is better to return the laptop.

Comment
by: Sandy H

This laptop will not start. How do I check the video card?

Acer Aspire E5 Laptop Win 10 OS will not start
by: Remus

I suspect it still powers on. You can try this method (it is for Windows 8 but for Windows 10 everything is similar):

https://www.zorrocomputers.com/windows8-load-fix-aspire-e1571.html

If the laptop does not even show any image I think it is best to show it to an engineer.

You can try to repair Windows installation using the method in the link above. If it can't start even from a DVD drive then it has a serious hardware problem.

If it is not starting there is no way you would check the video card at home.

Acer Aspire E5 Laptop Win 10 OS will not start
by: Remus

I forgot to mention that you can call a laptop repair specialist Louis Rossmann on TELEPHONE: (347) 552-2258 an I think he will confirm that this is the graphics card issues.

https://mailin.repair

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